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Return and Refund Policy
Delta First Aid — Course Cancellation, Transfer, and Refund Policy
Transferring or Cancelling a Course Registration:
For 1–2 day courses, students may cancel for a full refund or transfer to a different course date if notice is given by email at least 72 hours before the course starts.
Please email: training@deltafirstaid.com to request a transfer or refund.
Late Notice for Cancellation or Transfer:
If notice is not given within the required timeframes:
· Students are responsible for the full course fee and are not eligible for a refund.
· Transfers may still be possible if requested before the course begins, but a 25% administration fee (plus applicable taxes) will apply.
· Only one course transfer is permitted per student.
No-Show Policy:
Students who fail to attend without prior notification are considered "no-shows." No-shows are not eligible for a refund and cannot transfer to another course date.
Late Arrival:
Students who arrive late may be refused entry due to certification requirements.
Late arrivals are not eligible for a refund and remain responsible for the full course fee.
Illness Policy:
If a student cannot attend due to illness, they must notify us before the course starts.
A doctor’s note may be required to approve a course transfer.
Course Cancellation by Delta First Aid:
Delta First Aid reserves the right to cancel a course due to low enrollment or unforeseen instructor emergencies.
If a course is cancelled, students may choose to transfer to another date at no charge or receive a full refund.
Online Course Refunds:
Refund requests for online courses must be submitted before beginning the course.
Please email training@deltafirstaid.com with your receipt and the subject line "Course Refund Request."
Refunds are not available after a course has been started or after 30 days from purchase.
All group sales are final.
Unsuccessful Course Completion:
If a student does not pass their course:
They may redo a course once, if they are not successful at the second attempt full course fees apply.
